Privacy Policy

Last updated: March 27, 2026

1. Information We Collect

We collect information you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and mailing address when you request quotes or create an account.
  • Project Details: Information about your heat pump installation needs, property type, and preferences.
  • Business Information: For installers, we collect company name, service areas, certifications, and licensing information.
  • Payment Information: Billing details processed securely through Stripe (we do not store credit card numbers).

2. How We Use Your Information

  • Connect homeowners with qualified heat pump installers in their area
  • Process quote requests and facilitate communication between parties
  • Send service updates, appointment reminders, and relevant notifications
  • Improve our platform and develop new features
  • Comply with legal obligations and protect against fraud

3. Information Sharing

We share your information only in the following circumstances:

  • With Installers: When you request quotes, we share your contact and project information with relevant installers.
  • Service Providers: We use trusted third parties for payment processing (Stripe), analytics, and hosting.
  • Legal Requirements: When required by law or to protect our rights and safety.

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits. Payment information is processed through Stripe's PCI-compliant infrastructure and is never stored on our servers.

5. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications
  • Withdraw consent where applicable

6. Cookies

We use cookies and similar technologies to improve your experience, analyze traffic, and personalize content. You can control cookie preferences through your browser settings.

7. Contact Us

For privacy-related questions or to exercise your rights, contact us at: privacy@localheatpump.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.